Introduction
At Rogers Preferred Program, protecting your personal information is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you engage with our services or visit our website. By accessing or using our services, you agree to the terms of this Privacy Policy.
Scope of This Policy
This Privacy Policy applies to all individuals interacting with the Rogers Preferred Program, excluding current, former, or prospective employees. Employment-related privacy matters are covered under our Employee Privacy Policy.
This policy complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws. If you’re unsure about its applicability to you, feel free to reach out.
What Is Personal Information?
“Personal information” refers to data that can identify an individual, excluding business contact details used in a professional context (e.g., name, title, business email).
Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Contact Details: Name, email address, phone number, mailing address
- Product & Service Data: Information about the products or services you purchase or inquire about
- Financial Information: Credit card or banking details for processing transactions
- Interaction Records: Feedback, preferences, and communications with our team
- Technical Data: IP address, browser type, and activity on our website (via cookies and tracking technologies)
- Market Insights: Trends and preferences used for planning and improving service delivery
We may collect this information directly or through trusted third-party providers, including Google Analytics, Microsoft Clarity, and Wyrkflow Mobileflow Webstats.
Why We Collect Personal Information
We collect and use personal information to:
- Provide, maintain, and improve our services
- Process transactions and fulfill customer orders
- Send you relevant offers, updates, or communications
- Conduct research and improve user experience
- Comply with legal obligations and prevent fraud
How We Use and Share Information
Your personal data is used solely for the purposes outlined in this policy. It may be shared with:
- Trusted third-party service providers for support, analytics, and marketing
- Legal or regulatory bodies when required by law
- Other parties with your explicit consent, such as for promotions
Data Protection and Security
We use strong physical, administrative, and technical safeguards to protect your personal data from unauthorized access or misuse. While we follow best practices, no system is completely immune to breaches.
Your Consent
By using our services, you consent to the collection, use, and sharing of your personal information as described. You may withdraw your consent at any time by contacting us at rpp@spicetelecom.ca.
Your Rights
You have the right to:
- Access and review your personal data
- Request corrections or deletion of inaccurate data
- Opt out of marketing or promotional communications
To exercise your rights, contact us using the details below.
Keeping Your Information Up to Date
Please inform us of any changes to your personal details to help us maintain accurate records.
Requesting Access to Your Information
To access your personal information, please submit a written request to our Legal Office. Note: Certain requests may involve fees or be subject to legal limitations.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. The latest version will always be available on our website, so please check back periodically to stay informed.
Contact Us
If you have any questions or concerns about this policy or how your personal information is handled, feel free to reach out:
Email: rpp@spicetelecom.ca
Call us: 1-877-986-0008
Rogers Preferred Program is powered by Wireless DNA, an authorized exclusive dealer of Rogers.